Privacy Policy

Last updated: September 2026

1. Introduction

Dunco Web Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duncowebsolutions.co.ke and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact or enquiry form (name, email address, phone number, company name, project details)
Subscribe to our newsletter
Request a quote or proposal
Make a payment for our services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address (anonymised)
Browser type and version
Pages visited and time spent on pages
Referring website or source

This information is collected through analytics tools only after you consent to cookies.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support
Send you project proposals and quotes
Process payments for services rendered
Send administrative information (project updates, invoices, receipts)
Improve our website and services
Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers: Payment processors (M-Pesa, Stripe) for transaction processing
Analytics providers: Only after you consent to cookies (Google Analytics)
Legal authorities: When required by law or to protect our rights

5. Cookies and Tracking

Our website uses a cookie consent banner to give you control over non-essential cookies. Analytics and marketing scripts (Google Analytics, Google Tag Manager, Meta Pixel) are only loaded after you accept cookies. Essential cookies required for the website to function are used regardless of consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including HTTPS encryption, access controls, and regular security updates.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and project records are retained for the duration of the business relationship and for a reasonable period afterward.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your personal information
Lodge a complaint with the Office of the Data Protection Commissioner

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@duncowebsolutions.com
Phone: +254 746 979 588
Address: Kitui, Kenya